Looking to DEFY GRAVIty with an unforgettable team?
DISCOVER THE FREEDOM to grow as a business professional.
Our aim is to empower staff with flexible scheduling, customizable benefits, and an industry-changing team culture! FULL-TIME & PART-TIME entry-level positions!
Are you able to project our safe, inviting and trustworthy image in person and on the phone so that Freedom Wind can help people bored of the same old entertainment fly at speeds over 100mph?
Can you greet visitors in a friendly, helpful demeanor and get them pumped up (or calmed down…) for their adrenaline-filled family flight experience!?
Are you able critically think, adapt and assertively handle situations like a BOSS in the midst of birthday parties, pro-athlete training, and enthusiastic tailgaters ?
Did you just look down at your color-coordinated LIFE planner to see when your next scheduled blink is?
Well, this job may be for you! Kidding… sort of…
Job General Accountabilities:
- Ensures that clients know how to use the products and services and provides assistance as necessary.
- Develops plans and implements strategies for all assigned accounts.
- Manages day-to-day client communications and relationships.
- Answers customer inquiries
- Provides customers’ information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Conducts reviews on accounts on a regular basis to evaluate clients’ needs to match with appropriate products and/or services.
- Conducts regular reviews of promotional activities to enhance and identify development potential.
- Performs a variety of routine clerical tasks.
- Maintains clean and orderly reception area.